Att and USPS

Samsung Galaxy Note 20 & Note 20 Ultra
Ok so I sent my Note 10 back on Aug 21st. ATT has been sending me texts saying they were going to charge me for the phone since the beginning of Sept . I’ve been calling them since Sept 1st trying to get this fixed .All the reps kept saying don’t worry. It will be taken care of . Today is the day that they needed the phone back so I wouldn’t be charged. Well lo and behold they still don’t have the phone and I got texts and emails saying I’m going to get charged . I talked to CS and this woman tells me I have to pay for the phone and once they get it they will credit my account . NOPE you will NOT. I am now waiting on a supervisor to call me back. I have no question. I’m just venting .

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