AT&T ZF2 Screens Stopped Responding

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Today while trying to enter work information, since I live and die by my phone’s abilities, the inner screen stopped responding to any kind of input. It had been acting silly all day, and doing odd things in programs mostly since the last security update. When I closed the last app I had open and left it on the home screen for a moment while talking to one of my guys, as I tried to go back to doing interactions on the large screen, it acted as if I wasn’t even touching the thing.

I closed the screen, figuring that the small one would reset and correct whatever stupidness was going down. The normal always on display appeared and I hit the power button to turn on the screen. After tapping the fingerprint sensor a second time, the small screen opened to its home screen. It was also unresponsive to all touch interactions. When I tried speaking to Google the phone behaved as if the microphone was deactivated.

Being unable to do anything of any substance with the phone I tried to turn it off. I had no way of researching how to do a soft reset or force a shut down. I held all of the side buttons until the unit came up with the three power options screen. Naturally I wasn’t able to do anything with tapping any of those. In frustration I held down all the side buttons again. Now my device is locked on a white screen with what looks like four UPC patterns. I’m not going to post a picture, I don’t know how to remove enough so my EIMI and SN and other identifiers aren’t, ya know, identifiable.

Now both screens are on and stuck on this same image at the same time. So if it is closed, it heats up. Charging it makes it heat up. Leaving it unplugged drains the battery capacity. The equivalent of three full bright white screens are blasting continuously.

Now the "completely unexpected and totally suprising part." AT&T doesn’t give a flying fig. "Not my problem." They no longer have a warranty repair center. I have to buy a phone/line if I need a phone. I already pay them in excess of $550 a month w/ 7 lines, NMP. Imma take my business to another company, definitely no longer your problem, *** hats.

And Samsung, you have to wait for them to even verify that the device is covered by warranty. I bought the stupid thing in March. Basic math tells you 4 is less than 12. "It may not be a hardware issue."
My hardware ain’t doing it’s job. I need an new phone right now.

I gotta go to Wally-World and buy a cheap thing on a pre-paid plan. AT&T and I may be going to the BIg Dance again.

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