Big X on notification bar.

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Hey gang, I just acquired a Note20 Ultra 5G on Wednesday.
At first it seemed wonky at times but I figured it was settling.
Today while out and about I lost all signal like five different times. The lady at the local Verizon store said the last update Samsung pushed out messed up part of the 5g, and that I have to download an app that disables 5g and use only 4g/LTE. WTF??
Anyone else seeing this?
Thanks

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