calls not going thru on S10

Hello, about a week ago, I started having issues with someone not being able to get a hold of me. He calls from a landline and says it rings once and then goes dead on his end. I receive nothing on my end – not a ring or missed call notification. He tried from a completely different landline … and same thing. I’ve made sure airplane mode isn’t on and he’s not blocked or anything. I even did a factory reset to no avail.

Does anyone have any other ideas of what the issue might be?

Thank you in advance!

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