Can not access top menu on DQ6 Android TV Box

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I just bought some DQ6 (4G RAM, 64G ROM) Android TV boxes to replace the three firesticks. I am fedup with the amazon garbage everywhere.

But there is a problem with the android tv.

I can not move the cursor to the top menu. This is the menu with the three line, search, star and three dot.

Basically I can not access the menu on any app

Is there a way to fix this?

If not then can anyone recommend a good Android TV box that works and gets updates?
Thanks

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