Can two identical phones not support the same Android version?

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I have a Huawei P8 lite (2017) PRA-LX1 whose screen I broke. the phone still works, but I bought a new one, exactly the same model. Play Store tells me my new device is incompatible with a specific app (called Box). I check the "about phone" section where I see that my phone has EMUI 5 and Android 7. Both EMUI and Android sections tell me they’re up to date. I then check my current broken phone and it has Android 8 and EMUI 8. But it’s the exact same phone as far as I can tell. Can two 16GB 2017 Huawei p8 lite PRA-LX1 devices have differing compatibilities?

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