Cannot get to Gmail inbox

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My mom has an S20 FE like me, but she’s running into a problem I’ve never seen before. Occasionally, her Gmail app will only show the actual mail message (like when you click an email to read it). She can swipe left/right to read other emails. But there is no back arrow at the top to return to the Inbox. As far as I can tell, there’s no way to do it at all. The system back button at the bottom will return her to the home screen.

If I kill the Gmail app, the next time it’s opened, it will show the inbox, but soon after, it gets stuck again. Anyone have any ideas?

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