Contacts ringtone problems – New Samsung Galaxy Note 20

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I purchased a new unlocked Galaxy Note 20 and updated it to the latest updates. I created a new contact with 2 phone numbers, one for the house and one for work and set a custom ringtone for the contact but it’s playing the default contact instead. I wiped the cache and it’s still not working. Does anyone know why? Please advise.

Thanks advance!

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