Screen protector of course was smashed but not the actual phone screen. However the display now is strange – half of regular phone screen with wallpaper and icons is visible but lower half is nothing but a strobe light.
Contacted Verizon Asurion claim service last night and replacement phone was overnighted (prob will get a VZW instead of unlocked) and should be here today. He isn’t sure if he can back up his phone someway or use SmartSwitch? Maybe he should go into a VZW store for help?
Any thoughts or suggestions? He’s trying to commandeer my N20U.