Dropped Phone & It is Toast

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My husband dropped his factory unlocked N20U yesterday getting out of his truck. It was in a protective aluminum case with a Whitestone Dome screen protector on it. He said it hit his running board and then concrete in parking lot.

Screen protector of course was smashed but not the actual phone screen. However the display now is strange – half of regular phone screen with wallpaper and icons is visible but lower half is nothing but a strobe light.

Contacted Verizon Asurion claim service last night and replacement phone was overnighted (prob will get a VZW instead of unlocked) and should be here today. He isn’t sure if he can back up his phone someway or use SmartSwitch? Maybe he should go into a VZW store for help?

Any thoughts or suggestions? He’s trying to commandeer my N20U.

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