Factory Data Reset Problems

Samsung Galaxy Note 9
I have the unlocked version of Note 9. It has been hooked up to verizon wireless since day 1. Never any problem using Verizon apps.

Now since reset Verizon folder of apps is gone.

Worst of all I have no voicemail app. There is one listed under apps but it is not in app drawer and there is no way to use it.

Anybody know what to do?

I have to have a voicemail app that works. I am totally freaked out by this.

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