Factory Reset Causes Encryption?

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So i have an issue – I encountered an error where my settings kept force closing on my Samsung J4 Plus. I couldn’t reset through the settings menu so I forced a hard factory reset through the power and volume up button. It freezes on the formatting /data part, so I restarted the phone with power and volume down – now it is asking for an encryption password, I have never set one of these up and I was the first owner of the phone – does anyone know if samsung have their own standard passwords?? I have spoken to samsung and they have said i can have the phone repaired if i have proof of purchase, which I don’t have anymore 🙁


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