Find My Device on phone 1 finds device, same app on phone 2 says Can’t reach device

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As the title says, I have the exact same Find My Device app from Google on 2 different phones. I needed to find a third phone. On one of the first two phones, the app found the third phone. On the second phone, the app said "Can’t reach device." Yes, it was connected to the internet.

How could the same app have different results?
Thanks,
Bill

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