Hardware reset on phone- wants old user details

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I have a Samsung S7 that my Father had been using on a VF contract.
He died in April …. we closed the contract.

Now trying to set phone up as PAYG on Three for my daughter.
It needs unlock code – to fill the NUL request form in on VF you need the IMEI which I don’t have
I can’t use *#06# as the phone comes up as locked and needs PIN.

Hrs of fun with VF support they advised carrying out hardware reset.
Did that …. all seems to go OK … connects to WiFi but then advises it was an unauthorised reset and needs previous Google account details – which I don’t have.

So 2 issues – I can’t get phone to clean state and I can’t get phone’s IMEI

Anybody know how to proceed.

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