how do I fix my missing keypad on Lenovo Tab 8?

It’s my wife’s and when she turned it on as usual to browse, her profile came up where she would enter her pass word and that was it…
the keyboard did not and has not reappeared…. she has a lot of pics/video’s and data and would dearly hate to lose them all.
Any help would be GREATLY APPRECIATED!!! We can’t access anything anywhere yet the main screen is receiving …

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