I can only send texts over wifi and i cant get mobile data?

I changed phones and some weird things are happening that straight talk apparently can’t fix. The first thing I noticed was that I cannot get mobile data. It says 4G at the top, but it’s greyed out and doesn’t work. I JUST noticed that I can only send texts (regular, sms texts) over wifi; I’m unsure if it’s been like that the whole time, but it’s really inconvenient.

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