I can’t access my samsung account or galaxy store.

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I was trying to access galaxy store but kept getting an error message that the password was incorrect. After several attempts I was taken to a link to reset my password. I typed in my ID and clicked reset password and it said I was forbidden and to contact the administrator. This was the error code attached:
WIPV2GCSaeucentral1_1617507566362_99999-9006343830.999

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