I can’t seam to log into my dstv now. When start searching nothing happens

Usely when I try open dstv now it starts searching for the people who are connected to the dstv and there names pop up. Now it maybe surchers for 4 seconds and just goes blank. What can I do to reset my whole account so I can re register the number that pops up when I want tl load dstv now again.

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