Incoming call mutes current call

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Hello all

I manage a number of Pixel 3a’s and recently a number of users have mentioned that if they are on a call, an incoming call will mute their current conversation until the incoming caller either terminates their call or leaves a voicemail. This issue seems to be unaffected by software version level as we have affected devices that are up to date and others behind a version. Has anyone had experience with this?

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