Incoming call not received on 4G and 5G

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I am on Vodafone with P6 Pro. Having issue with call not received and straight away show missed calls on 4G and 5G.
I can receive calls on 3G.

Fixes done as follows:
– The sim disconnect and reconnect by technical team to refresh sim. Issue still persists.
-Reset network on phone. Issue still there.
– The customer officer adviced for New SIM swapped at shop on same day.

Issues still persist and not sure whether it is due to setting on phone.

Flip to Shh is off also.

Has anyone seen and solved this issue before please?

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