LG G8 ThinQ Ringer and Speaker on Calls Not Working

I’ve had my G8 close to 2 years now and for about a year I’ve noticed some weird issues happening with the audio that I haven’t been able to find an answer for.

My phone won’t audibly ring when I receive calls, when I’m on a call and I try to switch to the speaker it goes silent, notification sounds don’t come through, just the vibration, and videos on websites have a really low max volume that can really only be heard if the room is completely silent that I’m in. But when I watch videos in the YouTube app or listen to music or podcasts the volume levels are where I’d expect them to be. Alarm music work just fine. And the strangest part to me is if I go to the ringtone selection screen, I click on the ringtone name and no sound plays, but if I wait a second and click on it again, it does play. The same thing happens with notification sounds in their menu. I’ve never changed my ringtone or notification sounds, so they’re still the default, just fyi.

I tried a factory reset with no luck. I did crack my screen last year in August and had it replaced in September and I believe the G8 uses its screen for some speaker functionality, but I don’t know if the replacement Sprint/T-Mobile put on it would have been the cause since I didn’t notice these issues until sometime after they replaced the screen.
Does anyone have any clue why this would be happening and how to fix it?

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