LG stylo 5 text message spam box

I stopped getting text messages from a company I do business with. I emailed their customer service and they said this..

"Please kindly check if the SMS notification to your spam message or blocked by your phone tool"

I do not know what this means. English is not their first language. They seem to be saying that text message app has a spam junk folder like my email does. I did not know this. How do I check or edit this on my LG stylo 5?. I did not make any changes that I am aware of, but for some reason I stopped getting their auto text messages.

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