Location only showing when phone is at home

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LG Premier Pro suddenly stopped showing current location.

Android 8.1.0 ( LG hasn’t updated since this OS)

Find Device App ( and web) shows last location as home with “ last seen 1 hour ago “.

But when the phone is home, it shows it as “ in your hand “

Right now, family member is out with that phone, which is signed into our Google account.

Things I’ve done:

Restarted phone.
Checked location settings

*High accuracy ( GPS and networks)

*Low power location estimation is on

…..

The location suddenly stopped showing yesterday.

Any help would be appreciated.

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