my Samsung galaxy s21 ultra is missing the sim card manager.

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This has made it impossible for the network carrier to install the esim since they says it should be domiciled within the sim card manager. Kindly help since Samsung centre have failed to help me.

The network referred me to Samsung alleging its needs a software upgrade while interestingly Samsung has interestingly referred me back to the network carrier.

Please note that my phone is updated with the Samsung updates.

What should i do?

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