Never got the shipping label or instructions for my trade in (samsung.com)

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So I got my phone shipped overnight, and yesterday afternoon I got my S21 Ultra BUT I never got the email with the shipping label to send my trade in to Samsung and on my samsung.com account under the trade in on the order it says "order place" despite I got my phone.

Usually when I pre ordered my trade in label was processed right away.

Because I did it overnight are they still in the process for generating the label?

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