No ringtone notifications on OnePlus 9 Pro

For the past three days I have been trying to get a ringtone to work with Textra and have had no success. A notification does show up, but there is no ringtone.

When I switch to the Android Messages app, I get the ringtone just fine so I am comfortable the phone settings are okay.

I have been over your settings several times but I can’t find the problem.

I have compared Textra’s settings to those on my Pixel 2XL and they appear to be identical. Ringtones work just fine on the Pixel.

Version 4.38. Android 11

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