No video during video calling S21 Ultra

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My wife’s Galaxy S21 Ultra is not displaying video during video calling. The audio works fine. The option to change from audio to video call is grayed out. A message stating the other call participant is unable to receive video calls at this time is displayed on both devices. The other participants are able to video call to each other, but not to or from my wife’s phone. They are both also on Galaxy devices.

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