OnePlus 9 and Google Fi

Got my new Oneplus 9 phone yesterday and I really like it. However, I can’t receive incoming calls on it. I can call out, receive and send texts, but when someone calls me, I can see the incoming call, but I can’t answer it. Fi tech support tried troubleshooting it and couldn’t get it to work. So their last answer was- leave in safe mode for 24 hours and then boot it up normally and let’s see if it works. I can answer the calls in safe mode, but wtf???
Does anyone have any suggestions, or has anyone had this issue and resolved it somehow?

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