Phone (Doogee Y7) refuses calls when screen locked

Kinda defeats the purpose of having a phone if it doesnt ring when someone calls. It just vibrates once and gives a missed call notification. The person on the other end gets a busy tone.

Why does this happen, it is very annoying? I went through all of the phone app options, connectivity options and sound options and everything looks fine to me. It’s Android 8.1.

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