Phone files don’t appear on the connected desktop

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I try to connect my phone (Gal.S10 w/Android to a Dell Windows10 machine, via USB cable), and it shows NO files on the phone … none.

I had connected successfully in the past, but clearly something’s changed.

The photos & videos I wanted to move still appear on my phone, but not on the desktop DELL when the phone is plugged into it.

Note: The Dell does recognize that the phone is connected, but will not reveal any files there.

Can someone recommend how to clear this up? Many thanks.

Stephen

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