I downloaded some notification tones from Zedge that I chose for my ring tone and text notification. They weren’t "taking" so I turned my phone off and on. When it came back on, it wanted a pin I don’t have. I got to the screen with the dead android guy with the red triangle at one point. Tracphone chat help gave me directions to reset the phone but I couldn’t get it to the menu they said to get to. Now it’s just stuck on Enter your Pin screen.