phone is stuck in bootloop

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I need help, my phone galaxy A31 (SM- A315G ) is stuck at a boot loop, it only shows the samsung log then starts again ans so on. I entered recovery to factory reset I also tried the other options (wipe cashes partitions, but I only get the message (failed to mount/cache: permission denied.
I also tried to use odin and set a fireware but it fails (re partitions failed)

what to do?

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