I was shocked and dumbfounded. I asked the phones owner where he had purchased the phone and he said it was at a certain big box store.
So please don’t let elderly relatives shop phones by themselves. Anyone who can be taken advantage of. I tried to explain to my friend that there was something amiss with his phone but he didn’t want to hear it so I dropped the matter. The Big Box store has a B and B in its name. Apparently they have a bad employee/s making money off the elderly and people who don’t understand English well, etc.