Phone won’t fast charge

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I’ve recently acquired a Gigaset GS4, which overall I’m very pleased with, but am a bit mystified by charging issues. The phone should be able to fast charge up to 18w, or wirelessly up to 15w, but having tried numerous quality cables, different chargers, including two Qualcom 3.0 examples, both wired and wireless, but whatever I do the charging current never goes beyond 1.2 amps, nowhere near the two or even 3 amps it should hit. Am I missing something?

Thanks

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