Problem with the clock app

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I keep my Samsung apps and OS up to date.

The problem started I think after the last OS update. The clock app which has several alarms set it in, one 6am, 7am and 730am no longer makes a sound when it goes off. This is odd as I know for sure it would go off even if I turned my volume on my phone but cannot figure out why its not doing it now. I emailed Samsung and well you know Samsung they asked to clear the cache and some other things which being IT I have already done, so I tried them again to no avail.

The only thing I can think of doing is the dreaded phone wipe unless someone can possibly offer me a solution here?

Thanks,

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