S20 Ultra Phone Calls Problem

Samsung Galaxy S20 & S20+ & S20 Ultra
I must be doing something very basically wrong. I’m on ATT with an unlocked S20 Ultra.

If I am talking on a phone call and another call comes in, I am unable to answer the incoming call while still on the original call

I hit the answer button and a window comes up asking if I want to answer the incoming call, among other choices. I press the answer the call choice, but it goes nowhere and remains connected to the original call.

What do I need to do to answer that incoming call while already on another call? Can somebody point me to being able to answer an incoming call while already on another call? Hopefully, the answer is some simple error that I’m doing. TIA!

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