s21 ultra won’t auto-rotate

My s21 ultra (unlocked on Verizon network) won’t auto-rotate to landscape/portrait. Stuck in portrait mode. I’ve toggled the "auto rotate" setting multiple times and restarted the phone multiple times. But I do think it’s actually a hardware issue because when I open the surface level app, it’s not showing that the phone is rotating.

Anyone else having this issue? Or know any potential solutions?

I do like the Ultra but I’ve been having quite a few issues with network (Verizon voicemail refuses to load even after 3 hours on the phone with their tech help).

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