Samsung Galaxy A30 – SM-A307FN Messeges gets muted

Samsung Galaxy A50
Hi Forum

My Dad have a Samsung Galaxy A30 – and are experiencing that some message (SMS) gets muted.
When looking in the message overview – There is a little bell that indicates no sound ( But this icon is only on some messages not all )
I can then see properties for the messages – and enable the sound when making the bell blue again

But what keeps the messages getting muted – I had last week removed all bells and enabled sound on all messages – but today a week after – the bell is back on several messages and new messages for these persons are muted.

Where do I find this setting that keeps muting all new messages – since this is beginning to be an issue – that no sound when recieving new messages ( Doctor appointments etc) – which theyu send a reminder on sms

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