Samsung J3 Emerge is stuck on the “Restoring” screen after a full factory reset. Is this normal?

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My Dad factory reset his J3 because it was rebooting randomly and kept whining about space even though he kept erasing apps and only used it for the basics.

After doing the reset, it gave him two options: Restore your apps and data from one of these devices: Galaxy J3 Emerge, last used today"

OR

"Don’t restore, set up device without apps and data"

He chose to restore. However, that was almost 8 hours ago and it still says "Restoring". He had a total of 36 apps on there, so it said anyway, and he used other phones for games and everything else. So why is it taking so long?

Is there anything I can have him try?

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