Samsung Messages Pinning

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I have a question, maybe someone has run across this. On my wifes phone, she still uses Samsung Messages, but for some reason every now and then (more often lately) certain messages keep staying on the top of her messages window even though they aren’t actually pinned there and it isn’t the same one all the time. A message she will be texting in comes to the top and then shes gets other messages and they will not go to the top, they will go below that other one even though it isn’t pinned. :confused:

Has anyone seen this? It keeps happening more and more and I haven’t found anything and don’t really know how to fix it. I think maybe that app needs a clear cache or something. If I stop the Messages app and clear its cache will that delete her messages? Any thoughts?

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