—> 1 hr & 45 minutes hanging stuck in "Checking the downloaded update files. DO NOT DISCONNECT THE CABLE FROM THE PC "
++ Phone = Samsung Note 10+ 5G
++ Model = N976V (a US compatibility model)
++ Android Model = Android 10 (current)
++ Phone UI Version = ONE 2.0 (current)
++ PC Operating System = Windows 7 Ultimate
++ PC-to-Phone Connection Cable = USB 3.0 (pc usb port) -to- USB-C (phone usb port)
++ Carrier type = Verizon (service not activated yet)
++ Purchase = "Open Box" (Ebay)
\\\\___ Background to PROBLEM ___\\\\\
Before taking the phone to Verizon to subscribe/activate live service I planned on using Samsung Smart Switch to update Android to version 11 & update the phone GUI interface ONE UI 2.0 to version 3.0 or 3.1.
[ + ] The setup and connection of phone to PC = NO PROBLEM
[ + ] The Samsung Smart Switch onscreen UI = NO PROBLEM (startup OK & easy to understand/user-friendly )
[ + ] The UPDATE DOWNLOAD = 100% Success (onscreen notification memo in Smart Switch)
…. …. …. …. …. …. …. …. …. …. …. …. …. …. …. …. ….
\\\\___ This is THE ACTUAL PROBLEM ___\\\\\
[ – ] After Download Update is COMPLETE the following message is displayed in an onscreen notification system dialogue box ::
SOFTWARE UPDATE IN PROGRESS…..
Checking the downloaded update files…..
Please do not disconnect the cable from the PC."
[[[[ a full green progress bar here ]]]] 100%
[[[ small empty gray box the size of a submit or enter or cancel button here ]]] <—- located at right margin edge of dialogue box —
Important Notes :::
1. The download took 2:45 (2 hrs & 45 minutes)
2. As of this message it’s been 1 hr
& 45 MORE minutes still in the ABOVE
STATUS about "checking the downloaded
3. Task Manager shows CPU usage fluctuating mildly between 11%-13%. 2 other apps are active = 1 instance of notepad & 1 instance of windows explorer containing the installation directory of Samsung Smart Switch. Considered minor and probably inconsequential, they were not closed before beginning this activity.
I don’t want to brick my phone. I’m not sure if it’s safe to disconnect and reboot manually & see if the update actually completed (not just the file download & file transfer from pc to phone partition table)
I WANT to cross my fingers and reboot and HOPE that this extended elapsed time is just a harmless "hang" glitch with no serious harm, but I DON’T REALLY KNOW WHAT TO EXPECT.
Any helpful info/feedback is welcome, thanks