Scepter8-QLink: connection to internet via QLink

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Is there a method to connect to the internet through the QLink phone which has unlimited use? They sent me a 5g upgrade sim apparently for the phone since the tablet has no method to install it. My phone was prior upgraded to 5g (required a new phone to work with that). The old network shut me down and sent a nasty email when the sim was placed in my old phone as it caused network havoc and that forced the purchase of a new phone. The new sim upgrade connects to a different network (TMobile I believe) QLink is either running great or a disaster. They’re vague on instructions for people not tech savvy when even small details matter, difficult to get customer tech support. Thanks for any anticipated help.

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