Sound coming from loudspeaker and not earphones only when calling (not listening to music)

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Hi,
When I make calls (through WhatsApp, Messenger or just the phone app) with my wired earphones, the sound is coming from the phone speaker and not the earphones. Microphone works fine.
When I listen to the music, the sound is coming from the earphones as expected.

The earphones were tested on another mobile phone and worked fine.
So far I have checked the permissions for the above mentioned apps, cleared cache for them, restarted the phone and enabled audio routing on developer settings – nothing helps.

A few weeks back I was able to hear calls from the earphones.

I would be grateful for any ideas.

Thanks,
Beata

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