Suddenly very slow data and bad cellular service

LG V30
My phone has been working great for the past 2 years then suddenly within the past week, internet has become so slow that pages time out before they can load. And cellular sevice drops calls and I can’t send or receive some texts. I called Verizon but while the rep was running a diagnostics, the call dropped. Strangely, this is all happening at the exact time I’m eligible for an upgrade. I’ll be paying my first bill that is $40 less, and was planning on using this phone till it fell apart because there was nothing wrong with it. Any suggestions? Thanks.

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