Text not working all the time

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I am on tmobile with the regular note 20 and about 3 months ago my text would stop sending and receiving text messages. I spoke to tmobile twice finally they said they would send out a new device.

I went to the store to pick up the new device and the store associate said it was the 5g causing my issue. So I didn’t take the new device but Everytime it happened I shut off the 5g and within a minuit the text would go through so it wasn’t the phone like he said. Anyone else having this issue?

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