Text notifications issue

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If this is not the correct forum, please advise. I have an A20, not an S20 running And.10. Recently, my " emergency contacts" texter stopped giving notices and is "greyed out". Been searching online, but haven’t found the solution….Example: https://www.droidviews.com/fix-android-notifica
Last night, I did fac. reset and that didn’t help. There are 2 texters that work properly(???). It is essential that emergency contacts give notification. Would appreciate some useful advice.
THANX
RICK

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