Trade in: Still no acknowledgement from Samsung!

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i shipped in my trade in phone, the S20 Ultra, and i have a FedEx "delivered" page showing me that it was signed for and received by samsung on Feb 9th, which is literally a full week ago!

even now, on my samsung.com order page for "instant trade in discount", it still says "pending receipt" for my trade in phone!

i’m well within the time limit because it says "ship by Feb 9th", and i shipped it days earlier so it was RECEIVED by Samsung on Feb 9th.

still, one week later, no acknowledgement of any sort from Samsung.com. i only have FedEx tracking to tell me that they signed for it.

may i please ask if others have similar experiences or …?

thanks!

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