Transfer to PC Win 10 problems

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HI

Have a Note 8 and it says it is full.

I have connected it to my Win 10×64 2004 Build 19041.804

When I have done this before I see all the files on the Galaxy and just copy/move to the PC then delete them on the phone.

Now I can’t do this is some areas. I am shown an icon like a HD with the Win10 window on it.

I need to clean out the phone how can O do this please.

oz

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