My phone is not receiving data when using the cellular network. This just happened recently, I’d say in the past week. Before that everything worked. I do get data when connected to WiFi.
I can receive and send phone calls without WiFi no problem.
Consumer Cellular tried to troubleshoot it and was not successful. They don’t think it is the SIM card. I don’t either. They "claim" it is because I have a phone not purchased from them and that certain features may not work. I’m not buying that. It has been working for almost six months! I purchased a un-locked S21 from Samsung.com by the way.
I fear the problem might be a hardware issue with the phone.
So I can think of 3 things to do.
1. Try a new Consumer Cellular SIM card anyway.
2. Take the phone to Best Buy to a Samsung rep and have them try to diagnose it.
3. Switch over to T-Mobile (which I was thinking of doing anyway) and see if it works on their network. If not I’m back to
My problem is that I have pre-ordered the Z Flip and my S21 is the trade-in. I can’t hardly trade in a phone that has issues. When that new phone comes I only have 2 weeks to return the old phone. I expect the new phone around the end of the month.
So what is the best thing to do? I need advice and quick!