Verizon Note 20 Terrible Service

Samsung Galaxy Note 20 & Note 20 Ultra
Hello everyone, two quick questions for y’all:
1. I seem to have crappy service everywhere now and I feel like it’s my phone rather than Verizon in my area. I’m using the brand new SIM card that I was provided in the box.

2. When I get on a call, my service automatically drops from 4G to 1x. I remember older phones had to do this but newer phones never needed this and so you were able to make a phone call and go on the internet at the same time period why has my phone seemingly retrograded back to ancient times?

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