Videos wont play in Hangouts

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Our family has been sharing videos on Hangouts for years. Recently, when we click on a video we all get the message "video can’t be played". After that, the phone has to be re-started. We all have Pixel 5 phones with the latest Android update. We cleared hangouts cache, and even tried uninstalling and reinstalling the app, but it doesn’t seem to help. Ideas?

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